Don's Appliances in Pittsburgh, PA Open now

Reviews about Don's Appliances

• ★ ★ ★ ☆ ☆

  January 29, 2020, by The Grzeszaks
  Starting off great experience with the sales process, which is typical of any large purchase. However the service process is another story. They give you a three hour window, showed up an hour and a half late, for the first appointment, 5:30pm. No call or text to let me know. Three hour window to install ordered part, showed up an hour and a half late, 4:30pm. No call or text to let me know. Called the service center and left a vm after 4. The technician told me they leave at 4. This was not stated on the outgoing message. All in all 9 hours of my time for an appliance repair on an appliance that is less than a year old. I know anything man made will break, that is why I bought a service contract on all of the appliances I bought...over $8k in all, which doesn't include my time for taking time off of work. The technician was polite, professional, and apologetic referring me back to the call center. Oh, did I mention the call center hasn't called me back from my first message?