The Fireplace and Patioplace in Pittsburgh, PA Closed now

Reviews about The Fireplace and Patioplace

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  July 05, 2020, by Fred Freitag
  Absolutely terrible to deal with. Unknowledgeable sales staff and terrible service. I dealt with the McKnight store location. This is my second fireplace I bought from them - definitely my last from them. I will buy from anyone but them. The company used to be decent and knowledgeable. However, now they are unknowledgeable and terrible to deal with. First, the sales people don't know what they are doing - I had to call Heat and Glow directly for installation answers about the venting. Second, when you order parts from them they don't let you know when the parts came in AND you have to constantly call them to double check if the part may have come in. Third, they don't keep records of what you bought from them - make sure you keep good records and can read the manuals. Fourth, although they have a service - they are out like 2 months for a service check-up. The direct-vent fireplaces are expensive so go to another fireplace store instead - you can't get any worse service from them. I will NEVER buy another thing from them.